Terms & Conditions

Terms & Conditions

Last updated: October 2026

Welcome to HIPPO US Brands (Hippo Family Brand Store) at hippousbrands.com. By using this website or placing an order, you agree to these terms.

Products & authenticity

All products are 100% authentic. We do our best to show colors and details accurately, but slight differences may appear due to screens and lighting. See our Authenticity Guarantee.

Prices & orders

Prices are in Egyptian Pounds (EGP). Every order is confirmed by a phone call from our customer service team before shipping. We may cancel an order in case of a pricing error, stock unavailability, or if we cannot reach the customer.

Payment

Cash on delivery and the payment methods shown at checkout are accepted.

Shipping

Delivery times and fees are explained in our Shipping Information page.

Returns & exchanges

Returns and exchanges are accepted within 14 days, according to our Return & Exchange Policy.

Intellectual property

Brand names and logos belong to their respective owners. Website content and photos may not be copied without permission.

Contact

Email: info@hippousbrands.com · Phone/WhatsApp: +20 101 041 0489 · Zahraa El Maadi – Cairo, Egypt